FAQ
Frequently Asked Questions
Answers about our services, process, timelines and what it is like to work with us.
Services
What services do you provide?
Web development, graphic design, digital marketing and consulting. You can work with us on one service or several.
Do you work with small businesses?
Yes. We work with local businesses, startups, professional services firms, home service companies, e-commerce businesses and growing organizations.
Where are you located?
Our office is at 3121 W Alvina Ave, Milwaukee, WI 53221. We work with clients locally and remotely.
Project process
How does a typical project work?
Most projects follow five stages: discovery, strategy, design, development or execution, and optimization. You will know what is happening at each stage and what we need from you.
Will I have a single point of contact?
Yes. You will have a main contact who coordinates the work and keeps you updated.
How do you communicate during a project?
Primarily by email and scheduled calls or video meetings, with progress updates at key milestones.
Website projects
What platform do you use?
We primarily build on WordPress with Elementor so you can edit your website without code.
Do you build e-commerce websites?
Yes. We build online stores, typically with WooCommerce, and can advise on the right setup for your products.
Can you move my existing website to a new design?
Yes. We plan redesigns carefully, including redirects for changed URLs, to protect existing search value where possible.
Graphic design
What file formats will I receive?
Final logo and brand files are delivered in vector and web formats such as SVG, PDF, PNG and JPG, plus print-ready files where needed.
Can you match my existing brand?
Yes. If you have brand guidelines we follow them. If not, we can help document your style so it stays consistent.
Digital marketing
Do you guarantee rankings or leads?
No. No one can honestly guarantee search rankings, ad returns or lead volume. We commit to a sound strategy, consistent execution and transparent reporting.
Which marketing channels do you manage?
SEO, local SEO, Google Ads, paid social, social media marketing, content marketing, analytics and conversion optimization.
Who owns the ad accounts?
You do. We set up or work within accounts owned by your business.
Consulting
What does a consulting engagement include?
Typically discovery conversations, a review of your current situation, recommendations and a prioritized roadmap. Deliverables are agreed in advance.
Can you help us choose software or vendors?
Yes. We provide practical, vendor-neutral advice on platforms and tools.
Timelines
How long do projects take?
It depends on scope. A logo or landing page is much faster than a full website or marketing program. Your proposal will include an estimated schedule with milestones.
What can delay a project?
The most common delays are waiting on content, feedback or account access. We will tell you upfront what we need and when.
Getting started
How do I get started?
Call 414-317-9434, email Info@newservicesolutions.com or use our contact form to request a free consultation.
Do you require a deposit?
Payment terms are listed in each proposal. Many projects begin with a deposit, with the balance tied to milestones.
Revisions
How many revisions are included?
Revision rounds are specified in your proposal. Additional changes outside the agreed scope can be quoted separately.
What if I am not happy with the direction?
Tell us early. Our process includes review points so we can adjust before work goes too far.
Ongoing support
Do you offer website maintenance?
Yes. Maintenance plans can include updates, backups, security monitoring and small content changes.
Can you support us after launch?
Yes. Many clients continue with marketing, design or consulting support after their initial project.
Let's talk
Still Have Questions?
We are happy to talk through your situation and answer anything not covered here.