Legal
Refund Policy
How cancellations and refunds work for New Service Solutions plans and services.
Note: This policy is a general template provided for convenience. It should be reviewed by qualified legal counsel and updated to reflect the tools and practices actually used on this website before publication.
Effective date: [Insert date]
We want you to be happy with your order. This Refund Policy explains when payments for New Service Solutions services can be refunded. It applies to all plans listed on our Pricing page and to custom quotes, unless your written proposal says otherwise.
1. Cancellations Before Work Starts
If you cancel before we have started work on your order, you are eligible for a full refund. Contact us as soon as possible with your name, email address and order or invoice number.
2. Cancellations After Work Has Started
Because our services involve time and labor that cannot be returned, payments for work already performed are not refundable. If you cancel after work has started, we will review the order and may issue a partial refund for any portion of the plan that has not yet been started, less any third-party costs already incurred on your behalf.
3. Completed and Delivered Services
Services that have been completed and delivered (for example a delivered logo, published website, launched campaign or completed SEO work) are not refundable. If something is not right, tell us. We will work with you to fix any issue that falls within the scope of your plan through revisions.
4. Third-Party Costs
Advertising spend, domain names, hosting, premium plugins, stock images, fonts and other third-party purchases are paid to or through those providers and are not refundable by us. They are subject to the provider’s own refund terms.
5. How to Request a Refund
Email Info@newservicesolutions.com or call 414-317-9434 with your name, order or invoice number and the reason for your request. We aim to review requests promptly and will let you know the outcome by email.
6. Processing Approved Refunds
Approved refunds are returned to the original payment method. The time it takes for the money to appear depends on your bank or card provider.
7. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect when you placed your order applies to that order.
8. Contact Us
New Service Solutions
3121 W Alvina Ave
Milwaukee, WI 53221
Phone: 414-317-9434
Email: Info@newservicesolutions.com